IT Systems Administrator (Gansbaai Onsite)

ENVIRONMENT:

A dynamic Ecotourism Company seeks a strong technical all-rounder to fill a hands-on role as an IT Systems Administrator where you will support and maintain technology systems, infrastructure and electronic equipment across multiple business entities. The successful candidate will take ownership of technology-related issues and work closely with management and staff to ensure systems remain reliable, secure, efficient and cost-effective. The successful candidate will require a suitable IT qualification or equivalent practical experience of at least 5 years in IT support, systems administration and infrastructure maintenance & experience supporting a variety of software applications and business systems. You will also need strong Microsoft Office, Windows, Apple (macOS) knowledge and a solid understanding of Cybersecurity principles and data protection.

DUTIES:

IT Infrastructure & User Support –

• Install, maintain and support desktops, laptops, servers, printers, mobile devices and related hardware.

• Administer Microsoft office, Windows environments, Apple (MACOs), email systems and remote access solutions.

• Provide day-to-day technical support to staff across all departments.

• Diagnose and resolve hardware, software, connectivity and user-related issues.

• Manage user accounts, permissions, licensing and system access.

Network & Connectivity –

• Maintain and support network infrastructure across multiple sites.

• Troubleshoot LAN, WAN, Wi-Fi, VPN and internet connectivity issues.

• Liaise with internet service providers and technology vendors when required.

• Monitor network performance, reliability and security.

Cybersecurity & Data Protection –

• Implement and maintain Cybersecurity best practices.

• Monitor and respond to security incidents and threats.

• Protect company systems, devices and data through appropriate controls and monitoring.

• Maintain backup systems and assist with Disaster Recovery planning.

Business Systems & Software Support –

• Support and maintain business-critical software platforms and applications.

• Assist users with software troubleshooting, configuration and training.

• Manage software installations, upgrades and licensing.

• Ensure systems are operating effectively and supporting business requirements.

CCTV, Electronic Systems & Operational Technology –

• Maintain and troubleshoot CCTV systems and surveillance infrastructure.

• Support attendance systems, Point-of-Sale systems, televisions, display systems and other operational technologies.

• Assist with any electronic equipment or technology system used within the organisation.

• Coordinate repairs and specialist support when required.

Technology Optimisation & Continuous Improvement –

• Review and optimise software applications, subscriptions and technology systems across the organisation.

• Ensure all paid software, applications and technology services are fully utilised and provide value to the business.

• Identify opportunities to improve efficiency, automate processes and reduce unnecessary costs.

• Recommend practical and cost-effective technology improvements.

• Monitor licence usage, subscriptions and renewals to maximise return on investment.

Asset Management & Documentation –

• Maintain a complete and accurate inventory of all technology and electronic assets.

• Track equipment allocation, location, warranty information and replacement schedules.

• Maintain system documentation, supplier information and technology records.

• Ensure technology assets are properly controlled and accounted for across all sites.

Planning, Prioritisation & Accountability –

• Prioritise support requests and projects according to operational requirements and business impact.

• Manage multiple tasks and competing priorities across different entities and locations.

• Keep management informed regarding outstanding issues, risks and technology requirements.

• Take ownership of issues and ensure appropriate follow-through until resolution.

REQUIREMENTS:

Qualifications –

• Relevant IT qualification or equivalent practical experience.

Experience/Skills –

• Minimum 5 years' experience in IT support, systems administration and infrastructure maintenance.

• Strong Microsoft Office, Windows, Apple (macOS) knowledge.

• Experience supporting a variety of software applications and business systems.

• Sound understanding of Cybersecurity principles and data protection.

• Strong troubleshooting and problem-solving skills.

• Valid Driver's Licence.

• Willingness to travel between company properties when required.

ATTRIBUTES:

• Well organised with excellent prioritisation abilities.

• Takes ownership and accountability for outcomes.

• Service-orientated and approachable.

• Able to work independently and manage competing demands.