Senior Support Engineer (Hyper-V, Exchange, M365) (CPT)
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
PROVIDE Hyper-V, Exchange and Cloud Infrastructure Support as the next Senior Support Engineer sought by a dynamic Internet Service & Network Specialist to join its team. You will conduct proactive analysis of system health, architect new solutions while doing Preventative Maintenance. The ideal candidate must have Matric/Grade 12, be MCSE Certified and have a relevant IT-related tertiary qualification with 10+ years work experience supporting datacentre software in a senior position.
DUTIES:
- Hyper-V support and proactive management.
- Exchange support and proactive management.
- Microsoft 365 support.
- Proactive analysis of system health with in-depth reporting.
- Preventative Maintenance.
- Architect new solutions.
- Assist with escalations from 2nd Line Support Engineers.
REQUIREMENTS:
Qualifications –
- Matric / Grade 12.
- MCSE.
- Tertiary IT qualification.
Experience/Skills –
- At least 10 + years’ experience supporting datacentre software in a senior position.
- Technologies include (but not limited to) –
- Cloud Services: Azure, M365
- Virtualisation: VMware vSphere, MS Hyper-V
- MS infrastructure: Active Director, Exchange, SQL, SCCM
ATTRIBUTES:
- Ability to identify and understand problems and find suitable solutions.
- Conscious of delivering solutions on time.
- Able to clearly articulate problems and solutions with the technical team.
- Self-managed.