Network Engineer (CPT)
IT – Support
Cape Town – Western Cape
ENVIRONMENT:
A dynamic Internet Service & Network Specialist seeks the technical expertise of a Network Engineer whose core role will be to contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses. You will focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Support functions will extend from testing and troubleshooting problems to regular maintenance. You will need Matric/Grade 12, a suitable IT-related tertiary qualification & have CCNA/FortiGate or equivalent Certification with a minimum of 5 years work experience delivering Network Security Services in a customer environment.
DUTIES:
Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions) –
- Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
- Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
- Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintain service and quality levels according to of the company business standards, processes, and procedures.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
- Resolve all incidents and fulfil all service requests within contracted SLA’s.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
REQUIREMENTS:
- Matric or Grade 12.
- Tertiary IT Qualification.
- CCNA or equivalent, FortiGate or equivalent.
- At least 5+ years’ experience delivering Network Security Services in a customer environment.
ATTRIBUTES:
- Excellent Communication and Interpersonal skills.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.