Network Engineer (CPT) (EE)
IT – Support
Durban – KwaZulu Natal
ENVIRONMENT:
ENSURE the maintenance of customer ICT networks while contributing to high-level support such as strategic planning of network upgrades and performance analyses as the next Network Engineer urgently sought to join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will extend from testing and troubleshooting problems to regular maintenance. The ideal candidate will need Matric/Grade 12, a suitable IT-related tertiary qualification and hold Certifications in CCNA or equivalent & FortiGate or equivalent. You must also have 5+ years’ work experience delivering Network Security Services in a customer environment with strong communication skills. The job will require some travel. Please note that preference will be given to Employment Equity candidates.
DUTIES:
- Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions).
- Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
- Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
- Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintain service and quality levels according to of the company business standards, processes, and procedures.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
- Resolve all incidents and fulfil all service requests within contracted SLA’s.
REQUIREMENTS:
Qualifications –
- Matric or Grade 12.
- A relevant tertiary IT qualification.
- CCNA or equivalent.
- FortiGate or equivalent.
Experience/Skills –
- At least 5+ years’ experience delivering Network Security Services in a customer environment.
- Valid Driver’s Licence and own reliable vehicle – Must be willing to travel.
ATTRIBUTES:
- Excellent Communication and Interpersonal skills.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.