Residential Portfolio Manager (JHB)

Product/Project management
Johannesburg – Gauteng – South Africa

ENVIRONMENT:
A dynamic Property Management & Development company in Joburg seeks an experienced Residential Portfolio Manager who will be responsible for the overall letting occupancy of the Residential Portfolio. You will ensure all pre-billing, rental statement, letters of demand and letters of cancellations are sent out accurately and timeously while reporting on rental variances, occupancies, arrears, utilities, and legal updates.  
 
DUTIES:
Reporting –
  • Ensure accurate weekly reports are done (Collections and occupancies).
  • Responsible for monthly management meetings and packs.  
  • Report on rental variances, occupancies, arrears, utilities, and legal updates.  
  • Assist Exco on quarterly board packs.  
  • Responsible for month end reports.  
 
Collections –
  • Responsible for ensuring all pre-billing, rental statement, letters of demand and letters of cancellations are sent out accurately and timeously.
  • Manage the silos credit control collection measures monthly.
  • Manage the tenant cancellation process monthly.
  • Manage the tenant deposit refunds.
  • Manage and monitor legal cases / residential evictions with exco.
  • Oversee the cash book process and cash deposit charges.  
 
Leasing –
  • Responsible for the overall letting occupancy of the residential portfolio.  
  • Ensure tenant retention / renewals.  
  • In charge of all marketing content such as ensuring properties have sufficient to let signage.  
  • Work with the Marketing Department on campaigns, lead tracking and ensuring viewing on site is done and managed.  
  • Ensure all leasing applications are being responded to.  
  • Responsible for all lease agreements within the silo ensuring they are signed correctly and loaded internally.  
  • Ensure the moving in and out inspections are conducted, and files are recorded.
 
Facilities –
  • Work with the centralized Facility Department.
  • Ensure budgets are adhered to.  
  • Preventative maintenance is performed.  
  • Monthly stock is managed and ordered.  
  • Building staff are always sufficiently equipped.  
  • Cost saving measures are in place.  
  • Building upkeep and presentability always.  
 
Utilities –
  • Work with the Utility Department ensuring the building recoveries are high.  
  • Ensure measures are in place to enhance recoveries.  
  • Work with the Council.  
 
Management –
  • HR management of all staff within the residential silo e.g. working with HR on staff leave, performance management, discipline and motivation.  
  • Manage and lead a team of credit control, leasing and building staff.   
  • Champion a culture of accountability and of tenant centric. 

+ 27 (0) 21 741 0400