Technical Writer (Sandton)
IT – Designer
Johannesburg – Gauteng – South Africa
ENVIRONMENT:
A leading company in mining technology, specializing in advanced analytics and solutions, is looking for an experienced Technical Writer to join their team in Sandton. The ideal candidate will be responsible for planning and structuring documentation, ensuring clarity across multiple audiences and establishing best practices for content organisation. Experience with video-based training materials is a strong advantage.
DUTIES:
Documentation & Content Strategy
- Develop and maintain client-facing guides (user manuals, FAQs, best practices) while ensuring key intellectual property is protected.
- Design and maintain internal documentation repositories to support technical teams.
- Create structured developer onboarding materials, including coding standards and system architecture overviews.
- Establish and manage a documentation strategy to ensure content is scalable, searchable and easy to update.
Collaboration & Content Management
- Work closely with developers, product managers and technicians to gather and refine content.
- Translate complex technical concepts into simple, actionable documentation.
- Implement feedback loops with clients and internal teams to improve documentation usability.
Training & Video Content (Bonus)
- If experienced, produce video tutorials and internal training content to complement written materials.
- Support interactive learning materials to improve engagement.
EXPERIENCE:
Essential
- Minimum of 5 years’ experience in technical writing, with a strong portfolio demonstrating structured, audience-focused documentation.
- Strong ability to structure, simplify and format content for different audiences.
- Experience working with software documentation, particularly mobile, desktop or cloud applications.
- Familiarity with structured documentation systems (e.g., Confluence, Markdown or Docusaurus).
- Strong communication and interviewing skills to extract technical knowledge from developers.
- Understanding of information design principles for usability and readability.
Preferred
- Experience with video-based training content creation (e.g., screen recordings, tutorials).
- Knowledge of single-sourcing techniques to manage content efficiently across multiple formats.
- Familiarity with usability testing for documentation and feedback-driven improvements.